United States Lavender Growers Association

USLGA

Privacy Policy

This policy describes how the United States Lavender Growers Association (USLGA) handles information collected on uslavender.org. Questions can go to info@uslavender.org. Our mailing address is USLGA, 3575 Arden Way, Unit 2012, Sacramento, CA 95864.

Information we collect

We collect information you give us when you use the site:

  • Account details: name, email address, and password. Sign-in is handled by our database provider.
  • Profile details: phone number, mailing address, region, short bio, profile photo, and your choices about what other members can see in the directory.
  • Membership details: organization or farm name, contact name, email, and phone, plus tier, status, and join or renewal dates.
  • Payment details for dues, events, and other purchases. Card payments are processed by Stripe. We store Stripe customer and subscription identifiers. We do not store your full card number. The billing page can show the card brand and last four digits returned by Stripe.
  • Listings and submissions you publish or send, such as a farm or business listing, event or conference registration, award nomination, plant disease report, harvest survey, or a note through the member feedback button.
  • Email preferences, and delivery information for email we send (including whether a message was delivered, opened, or clicked).
  • If you opt in to texts: your mobile number, the fact that you opted in or later opted out, and delivery status for messages we send.

When you browse the site we also store an anonymous visitor id and a session id in your browser, the pages you open, the referring site, and a general device and browser category. That analytics record is not a fingerprint of your device.

How we use it

  • To run your account, membership, the member portal, directories, events, and billing.
  • To send account email, such as sign-in help and dues receipts, and the optional emails you leave on.
  • To send event reminders and membership renewal reminders by text, only when you have opted in.
  • To respond to forms, nominations, surveys, and feedback you submit.
  • To understand which public pages are used, in aggregate.

Text messages and sharing

Texting is optional. We record your choice and the mobile number you provided so we can send the messages you asked for, honor STOP and START replies, and keep a send log. See the text message program terms.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We do use service providers to operate the site: Supabase stores accounts and site data, Stripe processes payments, our email provider delivers email, and Twilio delivers text messages when texting is connected. Mobile carriers transmit those texts. These providers process information so we can provide the service.

You can turn texts off in your profile or by replying STOP, and you can limit what the member directory shows. Email announcement preferences are on your profile. Critical account email, such as a password reset or a dues receipt, is still sent.